Last Updated: April 14, 2025 | Effective Date: April 14, 2025
📋 Summary: We collect only the information needed to provide roofing services and respond to your inquiries. We do not sell your personal information to third parties. You can contact us at any time to request access to, correction of, or deletion of your data.
1. Who We Are
RoofPros Pennsylvania ("we," "our," or "us") operates the website roofprospennsylvania.com and provides professional roof repair services throughout Pennsylvania. Our business serves homeowners, landlords, and commercial property owners across 145 cities in Pennsylvania.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
2. Information We Collect
We collect information in two ways: information you provide to us directly, and information collected automatically when you use our website.
Information You Provide Directly
When you contact us, request a quote, or book a service through our website, phone, or contact form, we may collect:
- Contact information: Your name, phone number, and email address
- Property information: Your service address, city, and zip code in Pennsylvania
- Service details: Description of your roofing issue, type of service requested, and preferred appointment times
- Communication records: Records of your inquiries, requests, and any correspondence with us
- Payment information: If you make a payment, billing information is processed securely by our payment processor — we do not store full credit card numbers on our systems
Information Collected Automatically
When you visit roofprospennsylvania.com, our web server and analytics tools may automatically collect certain technical information, including:
- Device and browser information: Your browser type, operating system, device type, and screen resolution
- Usage data: Pages visited, time spent on pages, links clicked, and navigation patterns
- IP address: Your approximate geographic location derived from your IP address
- Referral information: The website or search engine that referred you to our site
- Cookies and similar technologies: Small data files stored on your device (see Section 6 for details)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide roofing services: Scheduling inspections, dispatching contractors, completing repairs, and following up on service work throughout Pennsylvania
- To respond to inquiries: Answering your questions, providing quotes, and communicating about your service requests
- To process payments: Invoicing for completed work and processing payments securely
- To improve our services: Analyzing how visitors use our website to improve content, navigation, and the customer experience
- To send service-related communications: Appointment confirmations, service reminders, and follow-up communications about completed work
- To comply with legal obligations: Meeting Pennsylvania contractor licensing requirements, insurance documentation, and other legal requirements applicable to home improvement contractors
- To protect our business: Preventing fraud, resolving disputes, and enforcing our service agreements
We do not use your information to send unsolicited marketing emails or sell leads to third-party companies without your explicit consent.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- With our roofing contractors: To schedule and complete service at your property, we share your name, address, phone number, and service details with the licensed contractor(s) dispatched to your job.
- With service providers: We use third-party companies to help operate our website and business (such as web hosting, analytics, and payment processing). These providers are only permitted to use your data to perform services on our behalf and are contractually required to protect it.
- With your insurance company: If you request that we assist with an insurance claim for storm or weather damage, we may share damage documentation, photos, and repair estimates with your insurance carrier or adjuster — only with your authorization.
- To comply with law: We may disclose information when required by Pennsylvania or federal law, court order, or other legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
- In a business transfer: If RoofPros Pennsylvania is acquired, merged, or sold, customer information may be transferred as part of that transaction. We will notify you via the contact information we have on file if this occurs.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by Pennsylvania contractor licensing regulations and applicable law.
- Service records: We typically retain records of completed roofing work for a minimum of 7 years to support warranty claims, insurance documentation, and regulatory compliance.
- Contact inquiries: Inquiries that did not result in a service appointment are retained for up to 2 years.
- Website analytics data: Aggregated, anonymized analytics data may be retained indefinitely for business analysis purposes.
When your information is no longer required, we delete or anonymize it securely.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your experience and analyze website usage. Cookies are small text files stored on your device when you visit a website.
Types of Cookies We Use
- Essential cookies: Required for basic website functionality. These cannot be disabled without affecting site performance.
- Analytics cookies: We may use tools such as Google Analytics to understand how visitors interact with our website — which pages are most visited, how long visitors stay, and where they come from. This data is aggregated and anonymized.
- Marketing cookies: We may use cookies to track the effectiveness of our advertising (for example, Google Ads or Facebook Ads) to understand which advertisements led visitors to our site.
Your Cookie Choices
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information about you.
- Deletion: You may request that we delete your personal information, subject to our legal and contractual obligations (such as warranty record-keeping).
- Opt-out of marketing: If you have opted into receiving promotional communications from us, you may opt out at any time by contacting us at (877) 401-3022 or through our contact page.
- Data portability: You may request a copy of your personal information in a commonly used, machine-readable format.
To exercise any of these rights, please contact us by phone at (877) 401-3022 or through our contact page. We will respond to your request within 30 days.
8. Security of Your Information
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, and destruction. These measures include:
- Secure, encrypted connections (HTTPS) on our website
- Access controls limiting who can view customer information
- Secure payment processing through PCI-DSS compliant payment processors
- Regular review of our data collection and storage practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9. Third-Party Websites and Links
Our website may contain links to third-party websites (such as our payment processor, insurance companies, or Pennsylvania licensing portals). This Privacy Policy does not apply to those external websites. We encourage you to review the privacy policies of any third-party site you visit. We are not responsible for the privacy practices or content of external sites.
10. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at (877) 401-3022 and we will delete such information promptly.
11. Pennsylvania Residents
If you are a Pennsylvania resident, you may have additional rights under applicable Pennsylvania privacy law. RoofPros Pennsylvania is licensed in Pennsylvania as a Home Improvement Contractor and complies with all applicable Pennsylvania consumer protection laws. If you have a complaint about our privacy practices, you may also contact the Pennsylvania Office of Attorney General's Bureau of Consumer Protection at 1-800-441-2555.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
We are committed to resolving any privacy concerns promptly and transparently.